Tic2Toc Reviews

I gave just one star so I could share my thoughts. I never got my watch back in 2019, but they sure took my money. No refund was issued, and they ignored all my calls and emails. It's a complete scam.

I placed an order for a watch. Three days later, the money I paid was refunded to my account, and I got no explanation for it. The watch is still available. I reached out to find out why the funds were returned and if my order was cancelled. It's been two weeks without a response, so as I mentioned in my emails to Tictoc, I'm leaving this review. Because I ordered in a different currency and with bank fees, I ended up losing around 5 pounds.

Authentic timepieces. The shipping was a bit sluggish, but they do reimburse the costs. Not sure what's going on with the website? This is one of the finest watches I’ve purchased from this place, roughly three years back.

Just to add to my earlier thoughts, the watch quit working just two weeks after it showed up. I reached out to the company, and they told me to send it back using Royal Mail's track & trace service. So, I did that and thankfully held onto the receipt and tracking number. I know they got it because it was signed for, but I never heard back from them, even after sending a bunch of emails (you can't get them on the phone; they never pick up). In the end, I was fortunate that my bank managed to do a 'claw back' on the payment, so I got my cash back. Recently, I received a letter from trading standards in Sunderland and provided them with a statement about what happened. They mentioned they are putting together a case since the watches are all counterfeit! Just a heads up!

AVOID THIS COMPANY AT ALL COSTS!!!!!! I placed an order for two watches back in early December 2019, but only one showed up. I've been sending emails, making calls, and even sending recorded letters trying to get my money back for the watch that never arrived, and I'm still battling them to this day. Seriously, I can't stress enough—STAY AWAY FROM THIS COMPANY. They don't even deserve one star.

I had a really bad time with a Michael Kors watch I got as a gift. First off, they sent me the wrong one, and I had to fork out cash for the return shipping. After what felt like ages, the right watch finally showed up, but the writing on it was all messed up! I mean, how does that even happen? If these watches are supposed to be the real deal, then what gives? I had to pay for shipping again to send it back, and surprise, surprise, they didn’t refund my postage like they said they would! I’ve sent a ton of emails and haven’t heard back. I was chatting with someone named Hannah, but then she just ghosted me. This service is just awful. Seriously, don’t waste your hard-earned cash on this company; find one that actually cares about its customers! I would’ve given zero stars if I could! I’ve got photos of the watch with the messed-up writing, but I can’t post them here.

Zero stars given. Seriously, don’t buy from this company!! I got a birthday gift for my 13-year-old son, and the strap snapped after just three uses. I was really let down; I told my son we’d send it back and everything would be alright. But after firing off two emails and filling out two forms on their site, I still haven’t heard a peep. Reading other reviews has made me hesitant to return it since folks have mentioned they didn’t get their money back. I reckon Trading Standards ought to check into this company.

I ordered a MK watch well ahead of Christmas, but it showed up way too late for me to give it as a gift. I sent it back and have the proof of postage, but still no refund or response from them. They don’t even pick up the phone! Seriously, steer clear of this company - what a total rip off!

My 15-year-old girl was told to send back a broken £95 watch that was signed for on December 20. Since that day, no one answers the phone, and her four emails have gone unanswered. The business is still promoting itself online but isn’t taking any orders due to a 'technical issue.' This company began as GRAY KINGDOM JEWELLERS LTD back in 2014 and switched its name to GK 1706 Ltd in 2017. Tic2Toc is how they trade. The only director is a Mr. Luke Gray, who also holds the position of company secretary. The most recent address for their registered office is 6 Trinity Court, Seaham, County Durham, SR7 7AS.

These folks are total con artists! I shelled out £140 for a Michael Kors watch for my daughter's Christmas gift, and it broke within a fortnight. I’ve sent them loads of emails and tried calling multiple times, but the line just keeps saying they’re swamped with calls! This is definitely not a legit business. I really wish I had checked the reviews before dropping that much cash on a watch that’s now useless! They shouldn’t be allowed to operate! Complete scammers! I’m reaching out to trading standards first thing tomorrow!

Just like what others have said, I had a rough experience too. The voicemail is always full because of the high number of calls. I shot them an email, but guess what? No response whatsoever. I sent back the watch via recorded delivery right after Christmas in December, and still no refund has come through. Total scammers. I've already reported them to trading standards. Seriously, steer clear of this shady operation.

For the last month, I've been reaching out to this company about the '5 year guarantee' that should be included with the watch. Each time I try to call, I get a message saying, "they're dealing with a lot of calls" and when I email, there's just no reply.

I really believed this was a reliable company since I used Klarna to buy the watch.

First off, I’d give them a zero if I could! Total scammers! I ordered a watch that showed up three weeks late, and they sent me the wrong one. I sent it back with recorded delivery, and they signed for it on December 20th. I’ve sent a bunch of emails, and even their site claims a 24-hour response time—still no reply. Now, trading standards are getting involved. Seriously, steer clear of these folks!

I picked up a Michael Kors watch in the middle of last year. After taking it out of the box and planning to wear it a couple of months later, I found out the battery was dead and had to replace it. When I finally decided to wear it again on Boxing Day, I noticed a stone was missing from the outer dial. I've filled out two forms on their website regarding this problem, but no one has gotten back to me, despite their claim of a 48-hour response time. I've also shot them an email twice, and still, no response. Honestly, I thought it was too good to be true. I wouldn't recommend this brand at all because of their terrible customer service.

I ordered a watch on December 17th, and then on the 19th, I received a text saying my order was cancelled! No clue why that happened. They refunded me, but then on the 21st, they went ahead and cancelled the refund too! I called them up, but all I got was a voicemail—couldn’t even leave a message. I shot them emails multiple times and reached out again and again, but no one got back to me! Finally, I managed to get my money back on January 24th through PayPal. I wouldn’t recommend doing business with these folks at all! Honestly, I would’ve given them a zero-star rating if I could! It’s just not right how they treat customers!